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Home PC Support
What We Offer
Tombstone Media offers a wide range of support services for your home PC, so you can have peace of mind that everything possible will be done to keep your PC running as smoothly as possible.
If you're new to computing altogether, we will do our very best to get you up on your feet. From simple assistance such as program demonstrations, to general troubleshooting methods, we can be of assistance to you.
Other services we offer include software and hardware upgrade support. If you have new items to install on your PC, whether it be a new piece of software on a disc, or a new RAM chip to increase your PC's dynamic capacity, we can help get you on your feet.
If you're having problems with viruses, adware and spyware, we can do our best to rid the nasties from your machine. If you're just worried about getting them in the future, we can advise the best preventative measures around, specific for your setup.
If you're setting up a new wireless broadband connection around your home, or wanting to set up e-mail accounts using personal software applications such as Outlook, we can take you through a step-by-step process to ensure your e-mail address is finally active and valid and your Internet configuration is suitable to be accessed by all computers in the household.
We're confident we can assist most beginners or intermediates in whatever problems you may encounter. Please don't hesitate to Contact Us regarding any help you may need.
Working For You
Tombstone Media must iterate that during support operations for your home computer system, we may have to undertake work, in our opinion, is necessary to rectify the problem that a client has reported to us and has asked us to attempt to repair.
We understand that such operations may be foreign to some clients with limited computing knowledge, and as such Tombstone Media will not install any software or conduct any method to attempt repair without consent. If given permission, we will only attempt solutions that have either a) been successful for other customers during previous work, or b) used successfully on one of our own computers. Tombstone Media would accept responsibility for any incurred problems that were directly and entirely the result of our work. We cannot accept responsibility for problems incurred after our work has taken place, or during the work, if the problem is the result of another program already installed on your computer reacting negatively with the new system setup from our work.
Likewise, if the work involved is of a physical nature, including the installation, upgrading and/or removal of hardware, we may need access to the inside of your computer tower. We endeavour to ensure all physical setups we've directly accessed are in working order after our work has been completed, and won't rest until it's in working order for you. We cannot be held responsible for malfunctions of other items of hardware in your machine, even if they only malfunction at a time after we have accessed your computer.
Don't worry, we'll talk you through our work as we're doing it, to keep your mind at ease.
Fees
We operate a standard £15 per hour figure for attending to requests to visit another premises. Any work as part of the Home PC Support Service that requires additional external undertaking, such as the ordering and collection of hardware away from the premises where the work is being carried out, will be invoiced as a small isolated charge, independent of the hourly rate. We always endeavour to be honest in our pricing quotations.
You are encouraged to Contact Us if you would like to discuss your computer problems.
If you feel Tombstone Media can be of service to you and your design needs, please don't hesitate to Contact Us.
Alternatively, please read our Home PC Support information, and see how we can help you get up and running with all your computing needs.
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